Shipping Policy

Where We Ship

For V1, Zyplay ships to delivery addresses within the Philippines only. Delivery addresses outside the Philippines are not currently supported at checkout.

How Shipping Fees Are Calculated

Your shipping fee is calculated automatically from the province of your chosen delivery address, based on the shipping region that province belongs to. The current V1 rates are:

• Luzon — ₱85.00
• Visayas — ₱145.00
• Mindanao — ₱185.00

Region assignment is based on our commercial shipping classification, which follows standard Luzon/Visayas/Mindanao groupings with a small number of provinces (including Palawan and the Mindoro, Marinduque, Romblon, Masbate, and Batanes provinces) billed at the Visayas rate for shipping purposes. The exact province shown for your delivery address determines the rate applied — the fee shown at checkout for your address is always the accurate one.

What's Included

The shipping fee includes secure packaging for your order — there is no separate packaging fee. This applies to standard orders as well as preorder and mixed orders, where the shipping fee is included in the amount due at checkout.

Delivery Times & Courier

Orders ship via J&T Express or SPX, depending on your delivery address and the items in your order. Lalamove may be available by request for select orders where applicable — reach out through our Contact page if you'd like to ask.

Once an order ships, estimated delivery times are:

• Luzon — 1–2 business days
• Visayas — 3–5 business days
• Mindanao — 6–10 business days

These are estimates, not guarantees, and don't include the time needed to verify payment or, for preorder items, the time before an item is ready to ship. Actual delivery can vary due to courier operations, weather, holidays, or how accessible your delivery address is.

Couriers — including Lalamove riders, where used — are independent third parties responsible for the physical handling and delivery of your package. If a shipment is lost, significantly delayed, or arrives damaged, please contact us; we'll help investigate and pursue any applicable claim with the courier, without affecting any right you may have under applicable Philippine law.

Order Tracking

Fulfillment and tracking details for your order, once available, can be viewed from your order history.

Questions

For shipping questions about a specific order, please reach us through our Contact page.